Order FAQs
Shipping 🚚
Curious about how long it takes for orders to process? We strive to dispatch all orders within 1-3 business days from the time of purchase. For example, if you place your order on Monday, it will be posted no later than Thursday. Rest assured, if any issues arise, we'll promptly email you with an estimated timeframe. 📦⏳
Wondering about your shipping options? We exclusively use Australia Post for all our postage services. We offer a flat rate for all items, which includes $10.60 for standard shipping with tracking and $14.10 for express shipping with tracking. This way, you can choose the option that best suits your needs. 📮📬
Prefer a local pick-up option? You're in luck! We're conveniently located in Patterson Lakes, Victoria. Once payment is made, we'll share the address and arrange a safe pick-up at your convenience. 🏡✨
Concerned about tracking your items? We understand the importance of peace of mind. That's why all our items are sent with tracking, ensuring that you're always aware of the status of your delivery. While this means there isn't a "cheap" shipping option, it guarantees that you never have to deal with a lost or untraceable package. 📝🚚
Exciting news! We offer free standard shipping with tracking on orders over $60. It's our way of showing appreciation for your support and making your shopping experience even more enjoyable. 🎁🆓
Payment 💳
Wondering about your payment options? We offer various convenient payment methods to suit your preference and ease your shopping experience. Please contact us at printinggems.au for detailed information regarding your payment options. 💰💳
Returns 🔄
We always hope that you enjoy our work but understand that things can change! We do offer change of mind returns within 30 days. Please go to our contact us page and we will sort this out. We will need the items to be returned unused and in their original condition. We will process a refund one the item is returned. 🚚💰
Bulk Orders/Wholesale/Stockist 📦
Interested in placing a bulk order? While we believe our items are already offered at an incredibly affordable price, we're always open to discussing your specific requirements. Simply click on the CONTACT US link to initiate a conversation, and we'll be more than happy to assist you. 💼💬Looking to become a stockist and offer our wonderful items? We're thrilled to hear that! Please click on the CONTACT US link to get in touch, and we'll discuss the possibilities of working together. 🤝🛍️
If you have any further questions or need additional assistance, please don't hesitate to reach out. We're here to ensure your shopping experience with us is seamless and delightful. Happy shopping! 🛒😊